‍Client Background

Anterior.com operates in the healthcare technology space, focusing on reducing administrative burdens for healthcare payers through their AI-powered platform. Their solution, designed by clinicians, streamlines workflows to improve operational efficiency, allowing healthcare professionals to concentrate on patient care. With a customer base that includes payer organizations covering over 50 million lives, Anterior.com is committed to delivering cutting-edge technology alongside the highest security standards, including HITRUST certification and HIPAA compliance. 

The Problem

As security plays a critical role in the healthcare and Healthtech industries, Anterior understood the importance of gaining HITRUST certification to prove the security of their platform. With a looming deadline of early 2024 to meet the security demands of a potential customer, Anterior approached Cycore to help them achieve HITRUST e1 certification.

Anterior faced significant challenges:

• They lacked a formal compliance program.
• They struggled with the complexities of navigating the HITRUST certification process.
• Security due diligence questionnaires were a common hurdle, with prospective clients requesting proof of their security and privacy features before moving forward in the sales process. Without HITRUST certification, many potential customers in the healthcare space weren’t willing to engage.

The Solution

Cycore implemented a structured approach to guide Anterior through the HITRUST certification process:

1. Scope Definition: Cycore started by defining the scope of the certification, ensuring that all critical areas were covered.
2. Risk Assessment: We ran a thorough risk assessment and developed a gap analysis, highlighting areas that needed improvement for HITRUST compliance.
3. Roadmap Development: A clear roadmap was created to tackle HITRUST readiness, focusing on high-effort controls first. Our unique approach included prioritizing the most complex controls to ensure quicker wins as the process advanced.
4. Proprietary Control List: We leveraged our proprietary control list, offering detailed descriptions of each control, making the compliance journey smoother and more organized for the Anterior team.

Within 7 weeks, Anterior was HITRUST-ready, which not only helped them meet their customer's deadline but also positioned them to pursue new opportunities in the healthcare sector.

The Outcome

The results of Cycore’s HITRUST implementation for Anterior were significant:

• Increased Sales Pipeline: HITRUST certification opened the doors to a broader range of potential customers, helping Anterior land their first key clients in the healthcare space.
• Faster Sales Cycles: The certification streamlined the sales process, allowing Anterior to move through security due diligence more quickly.
• Operational Efficiencies: In addition to sales benefits, the HITRUST process led to improved operational processes, including change management and employee onboarding and offboarding.

Client Testimonial

"Cycore’s structured approach to HITRUST made an overwhelming process manageable. Their expertise not only helped us meet our compliance goals but also significantly improved our ability to win business in the healthcare sector." — COO, Anterior.com

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