Client Background

ReadMe operates in the developer tools industry, providing platforms for interactive API documentation that cater to companies ranging from startups to large enterprises. They are in a critical growth phase in the B2B SaaS space, expanding features for API tracking and developer engagement.

The Problem

ReadMe struggled with maintaining an up-to-date compliance framework using the Vanta platform, only engaging with it sporadically when audit time approached. Their main challenges included:

• Keeping policies and procedures current.
• Managing continuous access reviews.
• Responding to frequent security questionnaires.
• Conducting regular risk assessments and maintaining an accurate asset inventory.

The Solution

Cycore provided comprehensive GRC administrative services:

• Day-to-Day Management: Took over the daily operations of the GRC platform, ensuring data integrity and streamlining workflows.
• Automated Workflows: Designed and implemented automated processes that aligned with business goals, significantly reducing manual tasks.
• System Audits and User Management: Managed user roles and conducted regular audits to ensure data consistency.
• Integration Management: Facilitated integrations with other business systems like AWS, Azure, and Google Workspace.
• Employee Training: Provided training and support to enhance platform utilization and compliance understanding across the organization.

The Outcome

• Time Efficiency: Cycore's optimizations saved ReadMe an estimated 1,656 hours per year, which would have been spent on manual compliance management.
• Improved Response Times: Streamlined security questionnaire responses from 6 business days to just 2, enhancing customer interactions and shortening sales cycles.
• Business Impact: These efficiencies allowed ReadMe to handle compliance more proactively, attracting more customers and supporting their growth in the competitive API documentation market.

Client Testimonial

"With Cycore’s GRC services, we no longer had to scramble before audit time or spend countless hours responding to security questionnaires. Their streamlined processes saved us an incredible amount of time, which directly impacted our ability to close deals faster and stay on top of compliance." — Business Operations Manager, ReadMe

‍